SHIPPING & DELIVERY
SHIPPING AND DELIVERY
Ounass' current delivery options and pricing is set out in the table below.
| Shipping from UAE Warehouse | ||||
|---|---|---|---|---|
| Location | Delivery Timescales | Cut-off Time | Cost (Order value less than 500 AED) | Cost (Order value more than 500 AED) |
| Rest of UAE | Next Day | - | 25 AED | Free |
| All UAE Addresses | Between 1-4 UAE working days | - | 25 AED | Free |
| Furniture Deliveries Across the UAE | Next Day* | 8:00 PM | Free | |
| Shipping from Brandstar Warehouse | ||||
| Location | Delivery Timescales | Cut-off Time | Cost (Order value less than 500 AED) | Cost (Order value more than 500 AED) |
| All UAE Addresses | Between 1-6 UAE working days | - | 25 AED* | Free |
We are constantly striving to make your shopping experience with Brandstar a pleasant one.
Orders placed outside of working hours (9am-8pm) and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled. Please note that Orders payable by cash on delivery attract a 25 AED delivery fee payable on delivery.
SCHEDULED TIME SLOTS
You can schedule your delivery by picking a time slot most convenient for you at checkout. Scheduled time slots are subject to availability. We will aim to deliver the Order within the selected time slot but make no guarantees.
SPLIT SHIPMENTS
We often source your favourite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your Order into two or more shipments. In these cases, we will notify you that your Order will be arriving in multiple shipments before we process the Order. You will be able to track these shipments separately through the "My Orders" tab in your account, or by searching your Order number and email address if you're a guest user. You will not be charged separately for the delivery of each shipment.
ADDITIONAL CONDITIONS FOR DELIVERY OF FURNITURE / BULKY ITEMS
If you have ordered furniture or bulky items, when your Order is ready for delivery, we will contact you to confirm a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address and that sufficient space is available to move the items, hallways are measured and doors and lifts can grant full access.
Delivery of furniture or bulky items on the first floor or above floors requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc. and to make any related delivery arrangements. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to 30 days. If you fail to agree a revised delivery date within 30 days of the initial delivery date, we retain the right to cancel your Order and issue you a refund instead. If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable second attempt at delivery charge may be applied. We will inform you in advance of this charge.
In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or assemble furniture items may be accepted at our discretion. If we agree to provide such service, we will not be responsible for any damage caused in connection with such hanging, erection or assembly. We make no representations as to the workmanship of the delivery personnel who will assist you with such request. You may alternatively consider hiring professionals. Additional charges for such services may apply.